UX Maps: Glossary
This glossary from the Nielsen Norman Group defines various UX maps, explaining their purposes, differences, and when to use each one. Understanding these maps is crucial for UX practitioners to synthesize research, align stakeholders, uncover gaps, and plan future work effectively.
Original reporting · nngroup.com
Read “UX Maps: Glossary” at Nielsen Norman Group →How this was written. 1to1 wrote this article with a language model from Nielsen Norman Group’s reporting (model: @cf/ibm-granite/granite-4.0-h-micro); it describes that reporting rather than adding to it. The original, linked above, is the full story.
Key points from Nielsen Norman Group’s report
- UX maps are visual representations of experiences, processes, or systems to help teams build shared understanding
- Maps like affinity diagrams, asset maps, and journey maps serve different purposes and should be chosen based on project goals
- Common UX maps include user flow, scenario map, service blueprint, and experience map, each with specific uses and visualizations
From the source
Use this glossary to quickly clarify key terms and concepts related to UX maps.